Questions in the margin
Questions homeowners ask us
These are the questions North York homeowners ask us most often. If yours is missing, call and ask it out loud.
- A plumber answers the phone
- Plain findings before any work starts
- Tidy work, tested before we leave
- Homes and businesses across North York
- 24/7Phone response
- 23Neighbourhoods served
- 42Plumbing services
- 1 callNo forms, no queue
- Licensed & insured plumbers
- Phone answered day and night
- Camera findings shown to you
- North York, Thornhill, Richmond Hill
Common questions, short answers
These are general replies. Houses vary, so read them as orientation and phone us about your own pipes.
All questions
Do you take emergency calls overnight?
Yes. Call (365) 517-8450 at any hour. Meanwhile, if water is loose, turn off the main valve.
How do you price a job?
We find the cause first, then explain the options and what each would involve before any work begins. We do not quote blind over the phone for jobs we have not seen.
Who owns the sewer lateral?
In Toronto, the portion of the sewer service on your lot is usually yours to maintain, while the municipal portion runs from the property line to the main. A camera inspection shows where a problem sits.
Will Toronto share the cost of my backwater valve?
Toronto has subsidized flood devices, including backwater valves and sump pumps, through a municipal program. Confirm today’s rules with the city before work begins, as eligibility rules apply.
Should I replace my water heater before it fails?
Expect roughly ten to a dozen years from a typical tank, sometimes longer. Rust at the base, rumbling and lukewarm water are signs to plan a replacement rather than wait for a leak.
Are drain cleaning chemicals safe for my pipes?
They are hard on old pipe and seldom remove the actual clog. Mechanical cleaning is safer and more effective.
Does plumbing work need a permit?
Many alterations, such as new fixtures, drains or backwater valves, require a City building permit. We will tell you when a permit is needed.
Can you tell if I have lead pipes?
Often, yes. Lead service pipes are dull grey, soft and do not attract a magnet. Older North York homes are the most likely to have them.